PegSpy | Refund Policy
Get through the refund policy and know what PegSpy is offering you. Customer satisfaction is the priority of PegSpy. Therefore, users need to view all terms and conditions. Read the refund policy carefully and know about your benefits. In this policy the term “you” is referred to the user, terms “we” and “us” belong to the company itself.
Common Terms For Transaction:
We want to facilitate customers as we know the worth of our users. If you have purchased our app and are having difficulty in operating it, you may contact customer care, and they will transfer your queries to the support centre. Within a few minutes, our support centre team will respond to you. Remedial action is our way to resolve your worries.
Customers can claim a refund policy if the issue is not resolved, but once it is solved, you cannot ask for a refund. The support centre will aid users in this matter. It depends on the support centre whether to refund the amount based on the complaint registered by the customer.
Terms For Refund:
If you want your refund, you must consider the following points. If you fall under these terms, then the option to request a refund is available to you. Please give them a careful read-through in your free time and find your point for the refund policy.
- If your device is incompatible with PegSpy software
- PegSpy app cannot be accessed due to the internet or ISP failure connection.
- Failure in getting access to the software due to the upgraded operating system or target device reset.
- Unable to access the target device due to the issue in location shift, roaming, unreliability, or firewalls at the user's home.
- You cannot access PegSpy because of the carrier subscription, which is unpaid, or the payment account balance is inadequate.
- The PegSpy shows factory status.
- If the ISP connection of the user is changed, he may face failure in accessing the PegSpy.
- Unable to connect with PegSPy due to roaming issues.
- Changes in the carrier operator might cause disturbance in the user's device's connection.
- Unable to comprehend the terms available on the website or explained by the customer centre
- The target device receives an upgrade to its operating system.
- Users are unable to spy on the target device before the installation of the PegSpy app.
- Facing connectivity issues frequently because of installing apps based on one subscription on various devices.
- Wi-Fi connection is poor or you face issues in connecting the device with the internet.
- Facing disruption because of installing the PegSpy app on multiple target devices with a single subscription
- If you have a personal reason, for instance “I don’t need PegSpy anymore” or need for using the app is not required anymore.
- If you enter the wrong email or have a poor Wi-Fi connection.
- Space in the target device is insufficient and unable to do backup.
- Two-factor authentication is enabled in the target device.
- The feature to monitor social media apps is available for non-rooted devices.
- Users' non-refundable subscription is prolonged.
- PegSpy software is damaged due to other software available in the target device or pre-installed antivirus.
Procedure For Refund
If you find any reason for the above refund terms, you can contact our customer centre at the given mail. You don’t need to worry because the refund procedure will take seven days after your registered claim for a refund. Contact us and get your refund back in a few days.
The Effects Of Chargebacks
If the user is unable to pay the amount of the selected plan, then we hold complete rights to cancel his subscription immediately. If the chargeback issue occurs, then the user is responsible for bearing all legal fees.
